🧾 Purchase Conditions – FusionChefMadrid.com
1. Scope of Conditions
Through these purchase conditions, FusionChefMadrid informs users of its website/app (www.fusionchefmadrid.com) about the terms governing access to services provided by FusionChefMadrid.
The use of the page assigns the condition of "User" to any natural person of legal age interested in the products and services of FusionChefMadrid and implies full and unreserved acceptance of these Purchase Conditions, as published at the time of access.
If a minor accesses the page and makes an order, it is assumed to have been under the supervision and consent of their legal guardians.
The User declares that they are of legal age and possess the legal capacity to contract the services offered, understanding and accepting the terms herein.
The use of the website and services is subject to applicable law, principles of good faith, and lawful usage. The User is fully responsible for the correct and lawful use of the platform.
2. General Information
Users can view FusionChefMadrid's general policies under the “Privacy Policy” section.
The website is available in Spanish, and these conditions are always accessible online.
3. Purchase, Return, and Delivery
Orders made through the website are fulfilled by the respective FusionChefMadrid kitchen or partner operating under the brand. The specific kitchen preparing the order will be contractually responsible for the sale, delivery, ticket/invoice issuance, and any adjustments.
FusionChefMadrid manages the website and handles the processing of orders and resolution of incidents.
The User may:
Choose the restaurant
Select pickup time and number of people
Enter a promo code
Select dishes from the menu
View final pricing (incl. VAT & delivery)
Delivery charges may vary depending on the user’s postal code.
Personal data will be required to complete the order, and refusal to provide required information may make order processing impossible.
Users must be of legal age to use the platform. FusionChefMadrid is not liable for minors misusing the site.
4. Returns
Cash returns are not accepted.
In case of an issue, the restaurant may offer to remake the order after reviewing the situation.
5. Alcohol Sales
In compliance with Law 11/2010 (Dec 17) on preventing alcohol consumption by minors, sales of alcoholic beverages are prohibited to anyone under 18 years of age.
6. Payments
The User agrees to pay at the time of delivery or in advance via the website.
Payments can be made:
In cash or by card at home
In cash or by card at pickup
In advance via the website
FusionChefMadrid uses a secure payment gateway in compliance with PSD2 and 3D Secure protocols, with all data processed via encrypted SSL servers.
Strong Customer Authentication (SCA) is required for all EU-based e-commerce transactions.
Once the order is confirmed, the User will receive an email with full order details.
This merchant does not permit illegal or harmful transactions as per card brand regulations. Alcohol sales to minors are strictly prohibited.
7. Mobile Access and Charges
Users accessing via mobile devices must ensure proper configuration and internet access.
FusionChefMadrid is not responsible for any mobile data charges incurred while accessing the platform.
8. Complaints
Complaints can be submitted via the website’s Contact section. The restaurant or franchise that handled the order will respond to the email provided by the user.
Physical complaint forms are also available at FusionChefMadrid partner locations.
9. Withdrawal
The right of withdrawal does not apply to orders on this platform, as per Articles 102 & 103 of Royal Legislative Decree 1/2007, since food products are personalized and may deteriorate quickly.
📅 Last updated: March 2021